Golden Week Shipping and Customer Service

Thank you for your continued patronage of HITOWAN.
This is an announcement regarding customer support for the HITOWAN online store during the Golden Week holidays.
We apologize for any inconvenience this may cause and ask for your understanding.

We apologize for any inconvenience caused due to our company's circumstances and ask for your understanding. During the dates mentioned above, we will be unable to ship products or respond to email inquiries. We sincerely apologize for the inconvenience and appreciate your understanding.

Product shipments will be made as usual, so please wait for your product to arrive.
※Shipments are very busy before the long holiday, so some arrangements will be made to ship earlier than the original shipping date. Please understand that for those who have set a desired delivery date, delivery may be earlier.

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We will respond to inquiry emails received during the holiday period in order.

We anticipate a high volume of inquiries, so we apologize for any inconvenience this may cause and appreciate your patience.

If you have any questions regarding the above information, please feel free to contact us.
We look forward to your continued support.